Cancellation policy

How the subscription works

When you buy a product on subscription on plasturel.com, you get repeat deliveries at the interval you choose — every month, for example. Your payment details are stored securely, and each delivery is paid for automatically just before it goes out.

How to cancel

You can cancel or change your subscription at any time, with no penalty:

  • from the subscription management link in your order confirmation email;
  • or by writing to us through the contact page on plasturel.com.

Cancelling stops all future deliveries and payments. Orders already paid for and dispatched are covered by our Refund policy.

Your 14-day right of withdrawal

Under EU consumer law (Directive 2011/83/EU, as applied in your country), you can withdraw from the contract within 14 days of receiving the products, without giving a reason. The steps and conditions are in our Refund policy.

Questions?

Write to us any time through the contact page — we are happy to help.